Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how Spaceslots Casino New Zealand (“Spaceslots”, “we”, “our”, or “the Company”) collects, uses, protects, and manages personal data of individuals who use our website, mobile platform, applications, or any associated services. By accessing or interacting with Spaceslots Casino NZ, users automatically agree to the principles and practices described in this document. Our aim is to ensure that every player, whether browsing casually or maintaining an active account, understands what information we collect, why we collect it, and how it is secured. We prioritise transparency because trust is essential for a safe and reliable online gaming environment.

This Policy applies to all users based in New Zealand and internationally, depending on where Spaceslots services are lawfully available. Whether you use our platform from desktop, mobile browser, or the Spaceslots App, the rules of this Privacy Policy remain consistent. It covers data submitted during account creation, identity verification, gameplay, financial transactions, customer support interactions, promotional opt-ins, and any additional features provided on our platform. It also applies when users communicate with us through third-party channels, including payment processors, marketing partners, or affiliate websites.

Spaceslots Casino NZ operates under strict data-protection requirements designed to align with globally recognised privacy frameworks. While not a substitute for legal advice, this document outlines key responsibilities, rights, and protections afforded to users under applicable regulations. By following these guidelines, we safeguard player information, maintain responsible gaming standards, and ensure compliance with regulatory expectations.

We continually update this Privacy Policy to reflect changes in technology, law, regulatory requirements, and operational practices. Whenever updates occur, revised versions will be published on our website. Continued use of Spaceslots after policy changes signifies acceptance of the updated terms. We encourage all users to check this page regularly or contact our support team if they have any questions regarding privacy, security, or data handling.

2. Information We Collect

Spaceslots Casino New Zealand collects several categories of information to deliver secure, functional, and legally compliant gaming services. These categories include personal identification details, technical data, behavioural information, and financial records. The data we collect helps verify identity, prevent fraud, tailor services, improve user experience, and comply with regulatory standards related to online gambling and financial operations.

The main types of information collected include data voluntarily submitted by players during account creation, such as full name, date of birth, residential address, email address, and contact number. This information is required to verify legal age, confirm identity, and meet anti-money-laundering (AML) obligations. In addition, we may request copies of identification documents—passport, driver’s licence, national ID card, or utility bills—to ensure compliance with verification requirements. This information is processed securely and stored only as long as necessary under applicable guidelines.

Technical data forms another essential category. This includes IP address, browser type, device identifiers, operating system, login times, connection logs, and general usage metrics. This data helps us enhance platform functionality, address technical issues, detect suspicious behaviour, and ensure account protection. Cookies and similar technologies may be used to improve personalisation, remember preferences, and monitor platform performance.

Transaction-related information is also collected to conduct deposits, withdrawals, bonus redemptions, and verification actions. This includes payment method details (excluding full card numbers), transaction histories, wallet activity, and financial verifications. Such data enables us to process payments securely and comply with financial reporting obligations.

Behavioural and gameplay data assists us in understanding user trends and providing personalised content. This may include game preferences, time spent playing, bonus usage patterns, and general interaction behaviour. We use this to tailor bonuses, improve gaming recommendations, and maintain responsible gaming standards.

Spaceslots Casino NZ does not knowingly collect data from individuals under 18. If such information is discovered, accounts are immediately suspended and all related data is removed in accordance with regulatory requirements.

3. How We Use Your Information

Spaceslots Casino NZ uses collected data for multiple purposes, all designed to ensure safe operation of the platform, compliance with legal requirements, and delivery of high-quality gaming services. One of the primary purposes is identity verification. As an online gaming operator, we must ensure that every player is legally permitted to participate in gambling activities. Personal information allows us to confirm a user’s age, residential location, and identity before enabling full access to the platform.

Another key purpose is to process financial transactions. Data related to deposits, withdrawals, and account balances is used to ensure accurate and secure handling of funds. Transaction histories also help us prevent fraudulent behaviour, verify legitimate activity, and comply with anti-money-laundering regulations. All payment interactions are encrypted, and financial data is handled under strict confidentiality policies.

We also use personal and behavioural data to personalise the player experience. This may include recommending games, tailoring bonus offers, suggesting promotions, or adjusting interface features based on usage patterns. The goal is to create a convenient and dynamic environment where players can easily navigate the platform and access content relevant to their interests.

Customer support relies heavily on data usage. When players contact our support team, we use stored account information to resolve issues quickly and accurately. This includes handling password recovery, identity confirmation, payment troubleshooting, and bonus inquiries. Support agents are trained to handle data responsibly and securely.

From a regulatory standpoint, data is used to comply with legal and licensing obligations. These obligations include age verification, reporting suspicious transactions, preventing self-excluded individuals from accessing the platform, and maintaining responsible gaming tools.

Finally, anonymised and aggregated data may be used to improve platform performance, analyse trends, develop new features, and enhance operational efficiency. None of this data can be traced back to specific individuals.

4. Legal Basis for Processing Data

Spaceslots Casino New Zealand processes personal information according to the legal bases recognised by international data protection frameworks. The primary basis is contractual necessity, which refers to all actions required to provide services the user has requested. By registering an account, depositing funds, or participating in any gaming activity, players enter into a service agreement with Spaceslots Casino NZ, making data processing essential for fulfilling contractual obligations.

Another legal basis is compliance with legal and regulatory obligations. Online gambling operators are required to follow strict rules related to age verification, anti-money-laundering controls, identity confirmation, transaction transparency, reporting duties, tax-related requirements, and security monitoring. Collecting and processing personal data enables Spaceslots to meet these specific obligations under applicable laws and licensing authorities.

Legitimate interest represents an additional lawful basis. We may process data to improve our services, protect users from fraud, maintain cybersecurity, prevent platform misuse, and ensure safe operation of our gaming ecosystem. Legitimate interest is applied only when it does not override the rights and freedoms of players. Whenever legitimate interest is used, we evaluate potential impact on user privacy and restrict processing to what is strictly necessary.

In cases where data collection is not strictly required for contractual, legal, or legitimate purposes, we may rely on user consent. Examples include personalised marketing communication, promotional emails, cookie usage for advertising optimisation, and voluntary surveys. Consent is freely given, and users may withdraw it at any time through account settings or by contacting customer support.

Spaceslots Casino NZ does not rely on automated decision-making that significantly affects user rights without human involvement, except when required for fraud detection or compliance monitoring. In such cases, decisions are reviewed manually whenever necessary. By combining these legal bases, we ensure that all data processing activities remain lawful, transparent, and aligned with the expectations of New Zealand players.

5. Data Sharing & Third Parties

Spaceslots Casino New Zealand may share personal information with authorised third parties to conduct operations, comply with legal requirements, or enhance the user experience. We share data only with organisations that follow strict confidentiality, security, and data-usage policies aligned with our own standards. These third parties assist with essential functions such as payment processing, identity verification, fraud prevention, game software provision, platform hosting, and customer support.

Payment processors receive limited financial information needed to complete deposits and withdrawals. Spaceslots never shares full credit card numbers or sensitive banking credentials. Verification partners may access identification documents solely for the purpose of confirming legal age, identity, or address. Gaming software providers may process gameplay data to optimise game performance or meet regulatory reporting obligations, but they cannot use this data for unrelated purposes.

Legal authorities may request access to certain records under regulated circumstances. This includes financial regulators, gambling oversight bodies, anti-money-laundering agencies, or courts. Spaceslots complies with all lawful requests while ensuring that only the minimum required information is disclosed.

Marketing partners or affiliates may receive anonymised performance metrics to evaluate campaign effectiveness. We do not share identifiable personal data with advertisers unless explicit consent has been given by the user.

Technical service providers, such as hosting companies or cybersecurity partners, may access system logs or encrypted data to maintain platform integrity, prevent security breaches, and ensure uptime. These partners are contractually obligated to maintain confidentiality and prevent unauthorised data usage.

Spaceslots Casino NZ does not sell personal information to advertisers, data brokers, or external businesses. Any data transfers outside New Zealand follow international safety standards, ensuring that all cross-border processing meets industry requirements.

6. Cookies & Tracking Technologies

Spaceslots Casino New Zealand uses cookies and other tracking technologies to enhance platform performance, improve user experience, monitor security, and personalise content. Cookies are small data files stored on your device when accessing our website or the Spaceslots App. They help remember preferences, maintain login sessions, analyse traffic patterns, and optimise navigation features.

We use several categories of cookies. Essential cookies enable core functions such as account login, session stability, security protection, and gameplay performance. Without these cookies, it would be impossible to access key features of the platform. Performance cookies collect anonymised data about how visitors use the site. This information allows us to identify technical issues, improve page loading speeds, optimise mobile responsiveness, and refine game interfaces.

Functional cookies are used to store preferences, including language selection, interface settings, and chosen display modes. These cookies make the platform more comfortable and tailored to each user’s preferences. Analytical cookies track user behaviour in aggregated form, helping us understand which games are most popular, which pages are frequently browsed, and where improvements are needed.

Marketing cookies may be used to deliver promotional content relevant to user interests. These cookies require consent, and users may opt out at any time. While disabling marketing cookies may limit personalised promotions, it does not affect core gameplay functionality.

Other tracking technologies, such as pixel tags and device identifiers, are utilised in limited scenarios for system monitoring, fraud detection, or performance analytics. These technologies never collect information that can identify a user directly unless the user voluntarily submits such data through their account.

Users can manage cookie preferences through browser settings, including blocking, deleting, or restricting certain cookie types. However, disabling essential cookies may result in reduced platform functionality or an inability to access key features. Spaceslots encourages players to review cookie settings regularly and reach out to support if they have any privacy concerns.

7. Data Storage, Retention & Security

Spaceslots Casino New Zealand employs advanced technical, administrative, and physical safeguards to protect personal information from unauthorised access, misuse, loss, or alteration. Our security framework includes encryption technologies, firewalls, access controls, risk monitoring tools, intrusion detection systems, and regular vulnerability assessments. We continuously evaluate new cybersecurity practices to maintain a secure environment.

Data is stored in encrypted form on secure servers managed by certified hosting providers. Access to personal information is limited to authorised personnel who require it to perform operational duties. Strict internal policies prevent unnecessary access, and all employees handling sensitive data undergo training in privacy protocols, regulatory compliance, and responsible data processing.

We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy. This includes maintaining records for identity verification, transaction history, tax obligations, legal reporting requirements, and platform security. Retention periods vary depending on data category. For example, financial records may need to be kept longer to meet anti-money-laundering obligations, while marketing preferences can be deleted upon request.

When data is no longer required, it is permanently deleted or anonymised. Secure deletion methods ensure records cannot be reconstructed or retrieved. If a user closes their Spaceslots account, certain information may still be retained for mandatory regulatory periods, but will no longer be used for operational purposes.

We actively monitor the platform for suspicious behaviour or potential threats. Any detected breach is addressed immediately, and appropriate notifications are issued when legally required. Users are encouraged to maintain strong passwords, enable two-factor authentication, and avoid sharing account credentials to further strengthen their own security.

8. Your Rights & Choices

Spaceslots Casino New Zealand is committed to providing users with control over their personal information. Depending on applicable privacy laws, players are granted several rights. These include the right to access personal data we hold, allowing users to review what information is stored and how it is used. Players also have the right to correct inaccurate or incomplete data. Our support team can assist with updating account details to ensure accuracy.

Users may request the deletion of certain data, subject to legal retention requirements. While some records must be kept for regulatory purposes, unnecessary data can be removed upon request. Individuals also have the right to restrict processing under certain conditions, particularly if accuracy is disputed or if processing is no longer necessary for contractual purposes.

The right to data portability allows players to request their information in a structured, commonly used format. This is useful for transferring data between services when applicable. Users may also object to data processing based on legitimate interest or direct marketing. If a player opts out of marketing communication, we immediately remove them from promotional lists.

Where processing relies on consent, users may withdraw consent at any time. This applies to email marketing, optional cookies, and certain personalised experiences. Withdrawal of consent does not affect the legality of previous processing activities.

Spaceslots Casino NZ supports responsible gaming and enables users to adjust limits, enable self-exclusion, or request account restrictions. These tools are designed to help maintain a healthy gaming environment and are integrated into the broader privacy framework.

Players may exercise their rights by contacting customer support. All requests are handled promptly, and identity verification may be required to ensure data protection.

9. International Transfers of Data

Spaceslots Casino New Zealand may transfer data to partners or servers located outside New Zealand to provide hosting, processing, verification, security, or support services. These transfers are performed only when necessary and always under strict protection mechanisms. We ensure that all international transfers comply with recognised data-protection standards and offer privacy safeguards equivalent to those required within New Zealand.

When data is transferred to service providers in other regions, such partners are selected based on their compliance with strong security protocols, certifications, and proven reliability. We require contractual agreements that mandate confidentiality, restrict unauthorised access, and prohibit the use of personal data for unrelated purposes. These agreements often include Standard Contractual Clauses, binding rules, or comparable frameworks that uphold data integrity.

Users should be aware that some jurisdictions may have different data protection laws. Nevertheless, Spaceslots maintains full responsibility for ensuring that transferred data remains protected regardless of location. Only the minimum amount of information required to perform necessary services is shared with international partners.

Cross-border transfers may occur when users interact with global gaming providers, payment processors, verification systems, or cloud-service infrastructure. Each partner is assessed through due diligence processes to confirm compliance with organisational security expectations.

Spaceslots never sells or trades user information internationally. All transfers are limited to operational, regulatory, or security-related needs. We continuously monitor global compliance trends, update internal practices, and revise agreements when necessary to ensure ongoing protection.

10. Changes to This Privacy Policy & Contact Information

Spaceslots Casino New Zealand may update this Privacy Policy periodically to reflect technological developments, regulatory requirements, shifts in operational practices, or improvements to user experience. Whenever meaningful changes occur, an updated version will be published on our website, along with the date of revision. Users are encouraged to review the Privacy Policy regularly to stay informed about how their data is managed.

Significant updates may also be communicated through email notifications or platform alerts, particularly when changes relate to user rights, legal obligations, or modifications to core data-processing activities. Continued use of the platform after updated terms have been posted constitutes acceptance of the revised policy.

If users have questions, concerns, or requests related to privacy, data protection, or their personal information, they may contact Spaceslots Casino NZ through dedicated customer support channels. Our support team is trained to respond clearly and professionally to inquiries regarding account data, rights requests, correction procedures, or any aspect of this policy.

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