Terms and Conditions
1. Introduction
1.1 Agreement Overview
Spaceslots Casino New Zealand provides its services under a binding contractual framework that defines the rules, expectations, and responsibilities between the player and the operator. By accessing the website, downloading or using the Spaceslots App, or participating in any feature of the platform, each user acknowledges that these Terms and Conditions establish the legal foundation governing their entire interaction with the service. The purpose of this agreement is to maintain transparency, preserve fairness, and ensure that all participants clearly understand the standards that apply to gameplay, transactions, account management, and every other aspect connected with the use of the Spaceslots platform.
1.2 Binding Nature of the Terms
The Terms are legally binding from the moment a person creates an account or continues using the website after viewing them. Acceptance is automatic and covers all elements of the platform, including game software, promotional materials, account features, and customer support interactions. If any part of these Terms appears unacceptable, the user must discontinue use immediately, as continued access signifies full agreement. Spaceslots Casino NZ expects players to read the Terms carefully and revisit them regularly, as they outline the operational principles of the entire gaming system.
1.3 Amendments and Updates
Spaceslots reserves the right to modify, expand, or replace portions of these Terms whenever operational, regulatory, or technological conditions require adjustments. Updated versions will be published on the website, and in cases of significant changes, notifications may be displayed within user accounts or sent via email. Any player who continues using Spaceslots after these updates is considered to have accepted the revised Terms. It is the responsibility of every user to stay informed and familiar with the latest version.
2. Eligibility and Player Requirements
2.1 Age and Legal Capacity
To participate in gaming activities on Spaceslots Casino New Zealand, the player must be at least eighteen years old or older if their local laws impose a higher threshold. Legal age is required for account creation, financial transactions, and participation in real-money games. By registering, users declare that they meet the legal criteria and can provide documentation upon request. Players who cannot provide valid proof of age may have their account suspended or permanently closed.
2.2 Jurisdictional Restrictions
Online gaming laws vary across countries and regions, and therefore some jurisdictions prohibit participation. It is the responsibility of each player to ensure that accessing Spaceslots is legal in their location. The platform may use geolocation tools to block users from restricted regions, but this does not remove the user's obligation to verify their own legal eligibility. Accounts opened from prohibited areas may be suspended without notice.
2.3 Single-Account Requirement
Each player may maintain only one account on Spaceslots Casino NZ. Multiple accounts compromise security and fairness, and therefore duplicate accounts may lead to closure of all associated profiles. During the verification process, if the system identifies inconsistent identity data, mismatching information, or evidence of account duplication, the operator may cancel bonuses and void winnings associated with the offending accounts.
3. Account Registration
3.1 Providing Accurate Information
When creating an account, users must provide authentic and complete information, including full name, date of birth, residential address, email address, and any additional details requested by the registration form. The accuracy of this information is vital not only for identity verification but also for transactional integrity and compliance with financial regulations. Submitting false or incomplete information may lead to account restrictions or termination.
3.2 Security of Login Credentials
Players are responsible for safeguarding their login credentials. The platform assumes that any action taken under a user’s account is initiated by that user. To maintain security, passwords should remain confidential, and any suspicion of unauthorized access must be reported immediately. The use of strong, unique passwords is recommended to enhance protection.
3.3 Verification Obligation
Spaceslots Casino New Zealand may request verification at any stage. Verification ensures compliance with AML regulations, prevents identity theft, and confirms that the user is legally eligible to participate. Until verification is complete, certain account features, especially withdrawals, may be restricted.
4. KYC and Identity Verification
4.1 Purpose of KYC Procedures
Know Your Customer regulations exist to maintain the integrity of online gaming. They protect users, the operator, and the broader financial ecosystem from illegal activity. Spaceslots employs verification procedures to confirm that a registered individual is genuine, legally qualified, and not attempting to misuse the platform. These procedures also prevent fraudulent actions, protect against unauthorised account use, and help maintain responsible gaming standards.
4.2 Verification Documentation
Users may be required to submit identity documents, including a government-issued ID, proof of address, or evidence of payment ownership. All documents must be clear, valid, and unaltered. The submission process is secure and confidential. Verification timelines may vary depending on document clarity, workload volume, and regulatory requirements.
4.3 Consequences of Non-Verification
Failure to complete verification may result in partial or full account restrictions. Withdrawals cannot be processed until verification is completed, and unresolved verification requests may lead to temporary or permanent account closure. These measures ensure a safe gaming environment and compliance with regulatory obligations.
5. Deposits
5.1 Funding Your Account
Spaceslots Casino NZ allows players to fund their accounts using a range of reliable payment methods such as Visa, Skrill, Paysafe, Bitcoin, and bank transfers. Deposits must originate from accounts owned by the same individual who operates the Spaceslots profile. This rule ensures financial security, reduces fraud risk, and maintains transparency across all monetary transactions.
5.2 Processing and Availability
Deposits typically appear instantly or within moments, depending on the chosen payment method. The platform monitors deposit behaviour for irregular patterns to ensure compliance with AML requirements. If an issue arises with a deposit, players may be asked to provide additional documentation to verify ownership or transaction legitimacy.
5.3 Deposit Conditions
Minimum and maximum deposit limits may vary, and details are displayed within the cashier section. Depositing funds implies acceptance of the associated terms. Financial institutions may apply their own fees or verification steps, which are outside the control of Spaceslots Casino NZ.
6. Withdrawals
6.1 Withdrawal Procedures
Players requesting withdrawals must do so through the secure cashier interface. Withdrawals are processed using methods permitted by regulatory guidelines and may require additional identity confirmation before approval. The withdrawal process is designed to ensure financial transparency and prevent unauthorized access to funds.
6.2 Verification and Approval
All withdrawals require full KYC completion. If discrepancies appear in player data or transactions, Spaceslots may request supplementary verification. Withdrawals may be delayed during this process to ensure the accuracy and security of the transaction.
6.3 Processing Times
Processing times vary based on payment method, regulatory checks, and internal security reviews. Although most withdrawals are resolved within standard timeframes, external banking procedures may influence overall duration. The platform strives to process withdrawals quickly while ensuring all compliance standards are met.
7. Bonuses and Promotions
7.1 Overview of Bonuses
Spaceslots Casino New Zealand offers a selection of bonuses intended to enhance the playing experience, including welcome packages, reload bonuses, free spins, cashback rewards, and seasonal promotions. All promotional offers are subject to individual rules, which players should read before participating.
7.2 Bonus Conditions
Every bonus carries terms such as wagering requirements, time limits, maximum bets, and game restrictions. These ensure fair use and maintain the integrity of promotional systems. Participation in any bonus indicates acceptance of its conditions, and failure to comply may result in forfeiture of bonus funds or winnings.
7.3 Misuse of Promotions
If a player attempts to exploit promotional mechanics or engage in strategies deemed abusive, Spaceslots may revoke bonuses, cancel winnings, or restrict the account. Bonus integrity is a key part of responsible gaming and fairness on the platform.
8. Gameplay Rules and Fair Use
8.1 Fair Gaming Standards
Spaceslots Casino NZ uses certified Random Number Generator systems to ensure that all game outcomes are unpredictable and independent. This certification ensures a level playing field for all participants. The platform monitors gameplay data for fairness, irregularities, and compliance with technical standards.
8.2 Malfunctions and Errors
If a technical malfunction occurs during gameplay, the results of the affected game may be voided. Malfunctions override all outcomes, and Spaceslots may suspend certain games temporarily during technical corrections. Users experiencing errors are encouraged to contact support promptly for review and resolution.
8.3 Prohibited Behaviour
Players must refrain from any behaviour that compromises the fairness or security of the platform, including but not limited to attempts to manipulate games, collusion with others, or the use of automated systems. Violations may result in account suspension, investigation, and potential termination.
9. Intellectual Property and Platform Content
9.1 Ownership of Materials
All content available on the Spaceslots Casino New Zealand platform, including software, graphics, logos, text, game assets, audio materials, and interface elements, is the exclusive property of the Company or its licensed partners. This intellectual property is protected under international copyright laws, trademark protections, and digital media rights. Users are granted a limited, non-transferable right to access and use the platform solely for personal entertainment purposes. No part of the website or any software running on the Spaceslots App may be copied, redistributed, modified, or reproduced without prior written permission. Any unauthorized use is strictly prohibited and may result in legal action, account suspension, or both.
9.2 Restrictions on Use
Players are not permitted to reverse-engineer, disassemble, alter, or attempt to bypass any security measures associated with the platform. This includes unauthorized attempts to access restricted areas of the site, manipulate game mechanics, or interfere with software functionality. The platform invests significantly in advanced encryption and fairness technologies, and any attempt to compromise these systems undermines the integrity of the entire gaming environment. Users must also refrain from sharing Spaceslots content, including game visuals or promotional materials, in ways that misrepresent the brand or violate applicable laws.
9.3 Third-Party Content
Some components of the platform may include materials licensed from third-party providers. These partners retain full ownership of their intellectual property. Access to these elements is granted solely for gameplay and entertainment. No user may claim ownership, reuse assets for commercial purposes, or replicate game logic. Spaceslots Casino NZ takes reasonable measures to ensure that all third-party content complies with applicable regulations, and users accept that external providers may update or modify their content at any time.
10. Responsible Gaming and Player Protection
10.1 Commitment to Safe Play
Spaceslots Casino New Zealand is deeply committed to promoting safe and responsible gaming. Our mission is to provide an enjoyable, supportive, and well-regulated environment where entertainment never jeopardizes the well-being of players. Responsible gaming is integrated into platform design, customer support training, and operational procedures. The Company strongly advises users to treat games as leisure activities rather than financial opportunities. If a player begins experiencing difficulty controlling their gameplay, we encourage immediate use of the available protective tools.
10.2 Player Tools and Limits
Players can set deposit limits, loss limits, wagering caps, and session reminders to manage their gaming habits effectively. These features apply instantly or within a reasonable timeframe depending on the request. Temporary self-exclusion options are available for individuals who require a break from gaming, while long-term or permanent exclusion requests can be submitted to customer support at any time. When a self-exclusion is activated, the account becomes inaccessible, and promotional communication is halted to protect the player’s well-being.
10.3 Support and External Resources
For players who believe they may be at risk of developing harmful gaming habits, Spaceslots Casino NZ encourages contacting professionals and support organisations experienced in responsible gaming. While we cannot provide medical or psychological advice, we maintain a network of resources and helpline information and cooperate fully with all self-exclusion frameworks. Responsible gaming is a shared responsibility, and we continually update our policies to meet industry standards and protect our community.
11. Fraud Prevention and Anti-Money Laundering
11.1 Monitoring and Oversight
Spaceslots Casino New Zealand uses advanced monitoring technologies to detect unusual activity patterns, fraudulent behaviour, or attempted exploitation of the platform. These tools operate continuously to maintain financial transparency, gameplay fairness, and regulatory compliance. Player actions, transactions, logins, and account changes may be reviewed automatically or manually by trained compliance specialists. The Company reserves the right to conduct in-depth investigations if suspicious activity is identified, and users may be contacted for additional verification.
11.2 Mandatory Reporting and Cooperation
As part of the global gaming and financial ecosystem, Spaceslots must comply with anti-money-laundering regulations, which require the reporting of suspicious behaviour to appropriate authorities. We may share account-related information with law-enforcement agencies, financial regulators, or compliance bodies if legally required. These actions are necessary to maintain platform integrity and protect legitimate players from fraud.
11.3 Consequences of Fraudulent Activity
If a player is found to have engaged in fraudulent behaviour, including using stolen payment methods, falsifying identity information, exploiting bonuses, or collaborating in illegal schemes, their account may be suspended or permanently terminated. Funds associated with fraudulent behaviour may be frozen or confiscated, and legal proceedings may follow. Spaceslots enforces a strict zero-tolerance policy toward any behaviour that threatens platform safety.
12. Termination of Accounts
12.1 Grounds for Termination
Spaceslots Casino NZ may suspend or close an account for a variety of reasons, including violation of the Terms, failure to complete verification, fraudulent activity, misuse of bonuses, or attempts to manipulate gameplay. Termination may occur with or without prior notice depending on the severity of the issue. When an account is closed, the player must discontinue all access to the platform, and any remaining balance may be held pending investigation.
12.2 Player-Requested Closure
Players may request voluntary account closure at any time by contacting customer support. Closure does not affect the validity of past transactions, but it may require additional verification before processing remaining funds. In some cases, particularly when responsible gaming tools are involved, closure may be accompanied by mandatory cooling-off periods or access restrictions.
12.3 Effects of Termination
Once an account is terminated, whether voluntarily or by the operator, access to games, bonuses, rewards, and any pending promotions ceases immediately. If funds are eligible for withdrawal, the Company will process them after completing security checks. Suspended or terminated accounts cannot claim compensation for unavailable games or services. Termination does not exempt players from any legal obligations incurred prior to closing the account.
13. Limitation of Liability
13.1 General Limitation
Spaceslots Casino New Zealand operates its services on an “as is” and “as available” basis and does not guarantee uninterrupted access or error-free performance. While we make reasonable efforts to maintain a stable platform, unforeseen outages, technical issues, or external disruptions may occur. Under no circumstances shall the Company be liable for losses arising from internet connectivity problems, device malfunctions, or errors caused by third-party service providers.
13.2 Gaming Outcomes and Player Decisions
Players participate voluntarily and acknowledge that gaming outcomes are based entirely on chance. Spaceslots bears no responsibility for individual gaming results, financial losses, or strategic decisions made by users. The Company is not liable for consequences arising from misuse of bonuses, misunderstandings of terms, or personal financial choices. All gameplay involves risk, and users must assess their limits responsibly.
13.3 Indirect Damages
Spaceslots shall not be held liable for indirect, incidental, or consequential damages, including lost profits, lost opportunities, data corruption, or emotional distress. The platform’s liability, when legally applicable, never exceeds the amount of the player’s most recent deposit. Some jurisdictions may limit the exclusion of liability, but New Zealand users acknowledge that these Terms reflect standard industry practices.
14. Governing Law and Dispute Resolution
14.1 Applicable Law
These Terms and all interactions between the player and Spaceslots Casino New Zealand are governed by applicable international gaming regulations and the legal frameworks under which the company holds its operating licence. In the event of regulatory interpretation, the English-language version of the Terms shall prevail. Users are responsible for understanding the legal implications of online gaming in their jurisdiction.
14.2 Dispute Resolution Process
If a dispute arises, players should first contact customer support, where trained specialists will investigate the issue and attempt to resolve it promptly. If resolution cannot be reached through internal channels, the dispute may be escalated to an independent adjudicator or regulatory authority as permitted by licensing conditions. The Company strives for fairness in all cases and aims to resolve disputes efficiently, transparently, and with full documentation.
14.3 Arbitration and Final Decisions
In certain circumstances, disputes may be resolved through arbitration when permitted by applicable laws. Arbitration decisions are considered binding and are intended to provide final resolution. While players retain the right to seek legal remedies where allowed, Spaceslots encourages all disputes to be handled through cooperative, good-faith dialogue first.
15. Contact Information and Final Provisions
15.1 Reaching the Support Team
Players may contact Spaceslots Casino New Zealand through email or live chat for questions related to their accounts, payments, verification, or any aspect of these Terms. Support operates around the clock, ensuring that assistance is available regardless of time zone or device used to access the platform. Communication should contain accurate details so that our team can address concerns effectively.
15.2 Interpretation of the Terms
If any section of these Terms is found unenforceable, the remaining sections shall remain valid and continue to govern the relationship between player and operator. Failure by the Company to enforce any clause does not signify a waiver of rights. These Terms represent the complete agreement between both parties, superseding any prior versions or communications.
15.3 Acceptance and Continuation of Use
By using the website, mobile version, or Spaceslots App, the player confirms full acceptance of these Terms. Continued access after updates or amendments signifies renewed acceptance. It is the responsibility of every player to remain informed about changes, understand their obligations, and use the platform responsibly. Spaceslots Casino New Zealand remains dedicated to providing a safe, transparent, and enjoyable environment for all players across the region.